Troubleshooting

Timyo has disappeared from Gmail

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Timyo menu is displayed in a separate window (Outlook 2016)

Outlook 2016 version 1808 comes with a new option for User interface: By default, Timyo functions ("When" field in compose window, assignment buttons in email details) could be displayed in separate windows. ...

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I am not receiving push notifications for new incoming emails.

Timyo supports push notification for Office365 and Gmail accounts only. Push notifications for Yahoo, iCloud, IMAP and Exchange accounts are not supported yet.

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I can’t archive or delete messages. When I try, I get a message saying that Timyo can’t access my Gmail/All Mail folder. How can I fix this?

This message is more than likely due to your Gmail folder settings. To fix it: Open settings within Gmail (not the app), and click on the "Labels" tab. On the left hand column, you will see all of your ...

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I have a conflict with another Chrome extension

The following extensions were tested with Timyo: Mixmax Boomerang Hubstop Sales Hubspot Social Evernote clipper StreakCRM PixelBlock Grammarly Adblocker (Adguard AdBlocker) Great suspender ...

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Timyo has disappeared on my Outlook

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I deleted folders on my desktop but they are still showing up in Timyo.

If you have deleted a folder from your email account but it is still showing up in Timyo, syncing the folder list should properly remove it from Timyo. To do this: Open up the left menu navigation pane. ...

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Do you support POP or POP3 accounts?

Timyo does not support POP accounts because they lack some key components that our app depends on. Features like archiving and moving emails to folders aren’t supported by POP3 so we are unable to provide the b...

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I got an error message on Outlook "Unable to cast COM object of type"

After installing Timyo it may be impossible to send email and when you click on "Today" icon (to filter emails) you get this error message: This problem is not due to Timyo but is related to an update o...

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