Troubleshooting

Timyo crashed. What should I do?

There are several possible reasons that the Timyo app might crash. If it does, here are two troubleshooting measures: Restart Timyo to clear out any configuration settings which may have caused the proble...

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Push notification support - iOS

Timyo supports background sync and polling for new messages for all accounts. Unlike push, polling does not notify you immediately when you receive a new message. Instead, it checks for new messages as often a...

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Gmail says I have too many connections.

If you are having syncing issues with your Gmail account, or if you receive notice from Gmail that you have "too many connections", there are some steps you can take to remedy this. Every app on each device tha...

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I deleted folders on my desktop but they are still showing up in Timyo.

If you have deleted a folder from your email account but it is still showing up in Timyo, syncing the folder list should properly remove it from Timyo. To do this: Open up the left menu navigation pane. ...

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I can’t archive messages. When I try, I get a message saying that Timyo can’t access my Gmail/All Mail folder. How can I fix this?

This message is more than likely due to your Gmail folder settings. To fix it: Open settings within Gmail (not the app), and click on the "Labels" tab. On the left hand column, you will see all of you...

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The Google app installed on my device is interfering with my registration

If you are using IOS 8.x versions and have the Google app installed on your device, you may face difficulties to register you email address inside the Timyo app. In some cases, users are redirected to the Googl...

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Inbox is not loading

Timyo application relies on standard IMAP protocol to discuss with email provider server. To benefit from Timyo functionalities, IMAP communication should be allowed on your account. Otherwise, after registrati...

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Where can I get more help?

Send your troubleshooting questions to us here!

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How to disable Chrome Extension for Gmail?

You can disable the Timyo Chrome extension like any other extension. 1. Right click on the Timyo extension logo at the upper right in your Chrome browser. It opens the extension tab. 2. Disable the Timyo ext...

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